Legal Access Depends On Local Law
Our Legal position is simple: access depends on local law, your location, and the account details you provide during registration. We may ask you to complete phone verification before account access, and we can pause an account action when the required details do not match. The
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same policy applies when you request a wallet action through DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We keep transaction references and status records so our support team can trace a cashier question without asking you to repeat every step. If a rule
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changes for Indonesia, we update the policy page and identify the affected access or account process. You should read the current wording before opening an account, and you should not continue where local law does not permit the service. Jakarta and Surabaya customers follow the same
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published access wording, subject to applicable local requirements.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.